PRIVACY POLICY

Effective date: March 3, 2026
This Privacy Policy explains how Opera Saratoga collects, uses, and shares information when you visit or interact with operasaratoga.org (the “Site”).

1) Information We Collect

A. Information you provide to us
Depending on how you use the Site, you may provide:

  • Contact information (such as name, email address, phone number) and the contents of your message when you contact us via the Site.

  • Donation/purchase information when you donate or purchase through the Site (such as donor name, email, billing address, and transaction details). Payment card information is typically collected directly by our payment processors, not stored by us.

  • Tribute information (for gifts in honor/memory), such as honoree name and notification contact details you choose to provide.

  • Newsletter signup information if you subscribe via our newsletter provider (for example, your email address and any other fields requested in the signup form).

B. Information collected automatically
When you visit the Site, certain information may be collected automatically, such as:

  • IP address and general location (approximate), device type, browser type, operating system

  • Pages viewed, links clicked, referring/exit pages, and timestamps

  • Cookies and similar technologies (see “Cookies” below)

2) How We Use Information

We use information to:

  • Provide and maintain the Site and our services

  • Respond to inquiries and provide supporter/customer service

  • Process donations, purchases, and related acknowledgments/receipts

  • Manage donor relationships, membership benefits, and event communications

  • Send newsletters and updates (you can opt out at any time)

  • Analyze Site performance and improve content and usability

  • Protect against fraud, unauthorized transactions, and security incidents

  • Comply with legal obligations and enforce our Terms

3) How We Share Information

We may share information in the following situations:

Service providers / vendors. We use trusted vendors to operate the Site and provide services such as website hosting, forms, email/newsletters, payment processing, and donation tools. For example, the Site includes a newsletter signup hosted by a third-party email marketing provider, and may include third-party giving tools and embedded services.

Payment processing. Donations/purchases are processed through e-commerce/payment providers. Those providers handle payment card data under their own terms and privacy policies.

Third-party links (ticketing and social). If you follow links to third-party sites (for example ticketing, social media, or other external services), your interactions are governed by their policies.

Legal and safety. We may disclose information if required by law, subpoena, court order, or if we believe disclosure is necessary to protect rights, safety, prevent fraud, or respond to lawful requests.

Business transfers. If we undergo a reorganization, merger, or similar event, information may be transferred as part of that transaction, subject to applicable law.

4) Cookies and Analytics

We and our service providers may use cookies and similar technologies to remember preferences, enable Site functionality, understand usage, and improve the Site. You can control cookies through your browser settings. If you disable cookies, some features may not work properly.

5) Data Retention

We keep information as long as reasonably necessary for the purposes described above (for example, maintaining donor records, tax/financial reporting, and responding to inquiries), unless a longer retention period is required or permitted by law.

6) Security (including New York requirements)

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is 100% secure, but we work to protect information and respond to suspected incidents in line with applicable requirements, including New York’s data security obligations.

7) Your Choices

  • Email opt-out: You can unsubscribe from marketing emails using the unsubscribe link in those emails.

  • Update/correct: You may request updates or corrections to certain information by contacting us.

  • Donation records: If you need a receipt or to update donor details, contact us (see below).

8) Children’s Privacy

The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided information, contact us and we will take appropriate steps.

9) International Visitors

We are based in the United States. If you access the Site from outside the U.S., you understand that your information may be processed in the U.S. where laws may differ from your location.

10) Changes to this Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the “Effective date.”

11) Contact Us

Opera Saratoga
19 Roosevelt Dr., Suite 215, Saratoga Springs, NY 12866
Phone: (518) 584-6018
Email: info@operasaratoga.org